Note: This page is moderated and can be referenced in OOC issues, such as ban appeals, complaints, reports, etc. This may not apply to the pages this page links to.

Requesting an Admin

🧷 Need help? No admin online? Follow these simple steps to get the assistance you ned!

1️⃣ Before you do anything else, make sure you've ahelped in-game

Your ahelp should include as much detail (including the full names of anyone involved) as possible. The more information we have, the faster we can get to resolving your problem.

2️⃣ Your ahelp is automatically relayed to Discord!

This is only the case if no admins are online. If an admin appears online and hasn't responded in 15 minutes or more, include this in your ping.

3️⃣ Urgent ahelps ping Supportmin by default

When no admins are online, you should see the following input. By clicking the checkbox and acknowledging that this is an urgent ahelp, Supportmins will be pinged automatically and you can skip step 4️⃣.

4️⃣ Ping a supportmin with @Supportmin, the name of the server you're on, and your Byond account name (ckey)

Do not include any other information, as this would be considered a violation of Rule 3.

There may be a role specific to your server that you can ping. Try @Terry-min or @Manuel-min! Check out the Guide to Discord Roles for a full list of roles you can ping.

5️⃣ If an admin is available, they'll hop on the server and handle your issue.

One ping is all you need, subsequent pings are unnecessary and rude. Do not ping any admins by name, or DM them directly. Administrative issues are handled strictly in-game and will not be resolved via Discord under any circumstances.

Remember, one ping only.

TC Trades

Never ping if you need an admin to complete a TC trade for you.

Banned? Got a problem with an admin?

These issues are handled on the forum:

Ban appeals: https://tgstation13.org/phpBB/viewtopic.php?f=7&t=44
Admin Feedback: https://tgstation13.org/phpBB/viewforum.php?f=37
Admin Complaints: https://tgstation13.org/phpBB/viewtopic.php?f=23&t=166

Other Common Issues

We're keeping a list of known, common issues on the wiki here: https://tgstation13.org/wiki/Troubleshooting_Noticeboard

Check there first to see if your issue has already been addressed and resolved.

Server down? Check the status page at https://status.tgstation13.org/ or #statusbus on Discord